We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing time for each product type may be different, ranging from 1 – 6 business days. Please visit our Shipping information & Delivery for the most updated estimated time frame.

Once the shipment is shipped, estimated delivery is as follows:

• For Domestic orders: 4 – 7 business days with Standard shipping, and 3 – 4 days (excluding Sunday and pickup time) with Express shipping.
• For International orders: 5 – 10 business days

Please note that during holidays or peak season, it may take an additional 7 business days for delivery. Please visit our Shipping information & Delivery for the most updated estimated time frame.

You should be able to find your order here: Track your order (order number and email address are required for login)

For any assistance, please feel free to contact our Customer Service through the email [email protected]

• If the order status says Completed, and you did not see any email from us, it may have gone to your spam box.
• Please help us to check your spam, or contact [email protected] for the tracking number.